Help & Support
Need a hand with one of our apps? We're happy to help. The fastest way to reach us is by email — we read every message.
✉ Email support1.Contact Us
Email contact@quantamloopinfotech.com and tell us which app you're using and what's happening. To help us resolve things quickly, please include:
- The app name and, if you know it, the app version.
- Your device model and operating-system version (for example, iPhone 15 / iOS 19, or Pixel 8 / Android 16).
- A clear description of the issue and the steps that lead to it.
- Screenshots only if they help — please avoid sending sensitive personal information.
2.Before You Contact Us
Many issues clear up with a few quick steps:
- Make sure the app is updated to the latest version from the App Store or Google Play.
- Restart the app, and if needed restart your device.
- Check your internet connection for features that need it.
- Confirm your device date and time are correct (this affects daily/streak features and some purchases).
- Ensure you have enough free storage on your device.
3.Purchases & Restoring Them
Paid features are purchased through the App Store (Apple) or Google Play (Google). If you bought something and it isn't showing:
- Open the app and use "Restore Purchases" (usually on the Premium or Settings screen).
- Make sure you're signed in with the same Apple ID or Google Account used for the original purchase.
- Check your internet connection and try again in a minute — stores can be briefly slow to confirm.
- If it still doesn't appear, email us with your purchase details and we'll help.
4.Managing a Subscription
Subscriptions renew automatically until you cancel. You can view, change, or cancel a subscription any time:
- iPhone / iPad: Settings → tap your name → Subscriptions.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions.
Cancelling stops future renewals; you keep access until the end of the current period. Deleting the app does not cancel a subscription.
5.Refunds
Because Apple and Google process all payments, refunds are handled by them, not by us:
- Apple: request a refund at reportaproblem.apple.com.
- Google Play: request a refund from Google Play Order history or Google Play Help.
If you believe you were charged in error, contact us and we'll do our best to point you in the right direction.
6.Notifications & Reminders Not Appearing
- Enable notification permission for the app in your device settings.
- Check that Focus / Do Not Disturb, and Low Power / Battery Saver modes aren't blocking notifications.
- Confirm the reminder schedule inside the app.
- On Android, check per-app battery optimization isn't stopping background reminders.
7.Permissions & Location
Some apps ask for permissions (such as notifications, camera, photos, or location) only to power specific features. You can grant or revoke these any time in your device settings. If a location- or camera-based feature isn't working, check that the relevant permission is allowed for that app. Denying a permission only disables the features that need it.
8.Ads & Rewarded Videos
Free apps may show ads. If an ad or rewarded video won't load, check your connection and try again shortly — availability depends on the ad network, your region, and current inventory. Rewarded videos are optional and grant a temporary in-app benefit. To remove ads (where offered), purchase the app's ad-free or Premium option.
9.AI Features
For apps with AI features, results are generated automatically and may sometimes be inaccurate or unexpected — try rephrasing your prompt or trying again. AI features may need an internet connection. Please avoid entering sensitive personal information. See our Privacy Policy for how AI inputs are handled.
10.Your Data & Deleting It
Many of our apps store your data on your device. To remove it:
- Use any "Reset" or "Clear data" option in the app's settings, if available (this cannot be undone).
- Uninstalling the app generally removes its locally stored data from your device.
If you contacted us by email and want your support messages deleted, email us and we'll take care of it. For full details, see our Privacy Policy.
11.Report a Bug or Suggest a Feature
Found something broken, or have an idea? We'd love to hear it. Email contact@quantamloopinfotech.com with the app name, what you expected, what happened, and steps to reproduce it. Your feedback directly helps us improve.
12.Response Times
We're a focused team and aim to reply within a few business days. Complex issues, or those that depend on Apple or Google, may take a little longer. Thank you for your patience.